1. About Software

Eurocartool technicians will remotely download and install the software to your laptop via Teamview. If you have not received advice on remote installation, please contact us via WhatsApp: +13155472355 for the fastest support.

2 About Hardware

We will ship via DHL or FedEx

Handling Time: 48-72 working hours for order processing before shipping.

Shipping Cost

  • Shipping cost depends on the package weight, sizes and area and shipping company.
  • We always advance you to choose: the most suitable one for you which means the best one for your demands not only on delivery time but also on price.
  • The shipment method you choose can influence your cost and shipping time.
  • If the item damaged, stolen etc. We will contact the corresponding shipping company for a refund or redelivery.


  • The device needs to be activated before use, then the technician connects remotely to work.
  • Please leave your Order and Shipping Policy PHONE NUMBER when you make the payment on Eurocartool.com as that is very important for delivery. The express company needs it to let you know your item arrives at your final address.

Tax: The buyer should pay for the taxes if there is any.

Delivery Time: 5-7 working days

4 factors that may influence the shipping time:

  • First, it is destination. For some remote area and some remote countries, the delivery time is about 1-2 working days longer and you have to pay some extra shipping cost.
  • Second, it is package weight. If the package weight is over 21kg, it will need one day longer of the delivery time than the package under 21kg.
  • Third, it is stock status. Usually when we receive your payment we will ship out your item in 2 days, however if our product is out of stock temporarily we will try our best to send the package ASAP as we know this situation.
  • Fourth, weather condition and holiday. Sometimes the bad weather condition and festival time will influence the shipping time.