TERM AND POLICY

Product warranty policy is subject to the warranty terms of that product at the time of invoice to the customer, and different types of products will have different warranty policies.
• Hotline: +13155472355

• Email: sales@eurocartool.com

1. WARRANTY TIME SMALL

1.1 Hardware

1.1.1 Hardware includes: Equipment, boxes, accessories, gifts.
1.1.2 Warranty period is 180 days from the time of receiving the product.
1.1.3 Returns due to manufacturer defects within 7 days from the time of receiving the product.

1.2 Software

1.2.1 365-day warranty period for both parties to confirm that the software has worked well
1.2.2 Software includes: Windows, drivers, software packages, individual software.
1.3 Notes
1.3.1 In case of warranty or replacement of a new product, the warranty period of the product remains unchanged

2. PRODUCT CONDITIONS ARE WARRANTY

2.1 Hardware

2.1.1 The product is in the warranty period
2.1.2 Product damaged due to manufacturer’s fault
2.1.3 Warranty stamps, sealing stamps must be intact, not erased or torn.
2.1.4 In all cases the product must be intact, with no signs of impact or removal.
2.1.5 The serial number on the product must match the serial number on the warranty card.
2.1.6 The customer must contact the service support department to check and confirm the error and condition of the goods before shipping to the warehouse for warranty.

2.2 Software

2.2.1 The product is in the warranty period
2.2.2 The software is not faulty due to conflicts from other software installed by the customer.
2.2.3 In the process of using the software, the customer must make sure not to arbitrarily do the following:
2.2.3.1 Do not arbitrarily update or reinstall windows
2.2.3.2 Do not disassemble or replace the hard drive with a new one during the use of the software
2.2.3.3 Do not arbitrarily upgrade the firmware
2.2.3.4 Do not use the software to connect with more devices than the original
2.2.3.5 Do not arbitrarily upgrade the software version.
2.2.4 Customer must contact service support to check and confirm to ensure software failure is not caused by external factors listed in section 2.2.3.4

3. PRODUCT CONDITIONS ALLOWED TO RETURN

3.1 Main equipment: still like new, no scratches, no decals, decorations, etc.
3.2 Box: Like new, not dented, torn, broken, written, drawn, wrapped with tape; The serial number on the box matches the device body.
3.3 Accessories, gifts: Full, intact, not dented, scratched, damaged during use.
3.4 If the machine does not power on or the fault cannot be determined, the machine must be transferred to the company’s Warranty Center for evaluation before making a decision to exchange or return goods.
3.5 Full warranty card (if any) and accompanying accessories (10% of invoice value if lost accessories).
3.6 Manufacturer errors are errors including: Power failure, mainboard failure, hard drive, screen and internal hardware components. For example: Striped screen, device cannot connect, lost touch, etc.
3.7 Note :
3.7.1 You need to contact our customer service to let us know your problem. What’s wrong with your item and what do you want us to do for you.
3.7.2 After you confirm the return to us, please use regular airmail or EMS to return it and ship it to the address provided by our customer service. Please do not use DHL, UPS, FEDEX and TNT or any other courier, as we cannot receive your item back, we will not be responsible for it.

3.7.3 All returns for refunds or exchanges must be made within 14 days. In addition, we cannot provide these two policies.

4. REPAIR POLICY

4.1 Hardware

4.1.1 The product has a warranty confirmation from the technical support department and guarantees that the product is warranted in section II
4.1.2 Customers must be responsible and bear all shipping costs to eurocartool’s warehouse for repair
4.1.3 After conducting inspection and repair, eurocartool will be responsible for sending the goods to the customer
4.1.4 Time to carry out the repair is 20 days from the time of receiving the goods (excluding shipping time to the customer).

4.2 Software

4.2.1 The product has a warranty confirmation from the technical support department and guarantees that the product is warranted in section II
4.2.2 You need to contact customer service for software problem and what you want us to do for you
4.2.3 It is your responsibility to assist the technician during remote software troubleshooting

4.2.4 Time to fix software and repair within 7-10 days

5. RETURN POLICY

5.1 Hardware

5.1.1 The product has a warranty confirmation from the technical support department and guarantees that the product is warranted in section 2
5.1.2 Customers must be responsible and bear all shipping costs to eurocartool’s warehouse for repair.
5.1.3 After conducting inspection and repair, eurocartool will be responsible for sending the goods to the customer
5.1.4 Time to repair is 20 days from the time of receiving the goods (not including shipping time to the customer)

6. REFUND AND CANCELLATION POLICY

6.1 Refund Policy

  • For software : If there is a problem the buyer will need to contact us to check . If we can’t fix it within 5 days, we will remove the software and refund your money
  • For Hardware :
  1. Within 14 days of receiving the package. If there is a problem the buyer will need to contact us to check. If we cannot repair it within 5 days, the buyer needs to return the full package received. After receiving the returned package, we will process the refund in 3 days
  2. After 14 days we will only repair , in case we cannot repair , we will exchange 1:1 for the buyer .
    Note: The warranty period is not cumulative when exchanging 1:1 products

6.2 Cancellation Policy

6.2.1 In case the customer orders later and wants to cancel the order:
6.2.1.1 If the item has been shipped, the shipping fee and tax will not be refunded
6.2.1.2 If the goods have not been shipped, you will be refunded the full amount on the paid invoice.
6.2.2 You can get a full refund if you cancel your reservation within 24 hours. Because we normally ship within 24 hours, for a full refund please send us a cancellation notice via order center or email.
6.2.3 If your cancellation is done after 24 hours, please contact our customer service first, you can easily contact our customer service by email or any online contact method like skype, whatsapp or online chat. If customer service confirms your order has not been delivered, you can get a full refund
6.2.4 If your order has been processed but still not out of Vietnam, you can still cancel our order but you have to pay the cancellation fee (For details, please refer to our care department. customer for your order)
6.2.5 If the order is outside of Vietnam, the order cannot be canceled. If you want to cancel, you need to send it back after receiving the package and you will be charged a resend fee.